Whether you get the $25 back when a booked call never happens depends on how it was booked. SeedForge charges $25 per booked call. If the investor shared their own calendar link, the charge stands. If you agreed a date and time in the chat and the investor did not show, you can request the $25 back after an unsuccessful attempt to find a new slot.
When the $25 is charged
You are charged $25 for each call booked through your campaign. A call counts as booked in two ways: the investor shares a calendar link in the chat, or you and the investor agree a specific date and time in the chat.
When the charge stands
If the investor shared their own calendar link, the $25 stands even if the call does not happen. You can rebook with their calendar link and find another slot.
When you can get the $25 back
If you agreed the call in the chat and the investor did not show, you can request the $25 back.
Try to rebook the call. Make a clear new attempt to schedule a replacement call in the same conversation.
Email support. If the investor ignores your attempt, write to support@seedforge.com and ask for a refund of the $25.
A person reviews your case. Support checks that you made a real attempt to rebook. If the case checks out, the $25 is credited back to your wallet balance.
Quick answers
Does a no-show call always get refunded?
No. If the investor shared a calendar link, the $25 stands. If you agreed the time in the chat and the investor did not show, it is refundable after you try to rebook.
How do I get a refund for a call that did not happen?
Make a clear new attempt to reschedule in the same conversation, then email support@seedforge.com. An approved refund goes back to your wallet balance.
How long does a refund decision take?
There is no fixed response time. A person reviews every refund case individually.